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I’m going to break up my posts about Cancun…and sorry for not writing right away as the trip made me sick.
I flew in a day earlier than my family. The flight’s price difference was huge for whatever reason. I arrived in Cancun around 5:30pm. My Airbnb host picked me up and had the nerve to charge me $200 pesos for the pleasure. I should have just used Uber but he didn’t tell me until I got there that he was charging me. I only gave him $150 (yea I lied, sue me) because Uber would have been cheaper.
Got to the apartment and everything LOOKED nice. He explained the quirks of his property to me and I was fine with it. I was starving so walked down to the mall that was down the street to grab something to eat and come back before it got dark. Mission accomplished.
I get back to the place and settle in. I start feeling itchy as soon as I sit on the bed. Mosquitoes (or some other type of bug) is eating my ass alive! I hop in the shower and didn’t think to bring bug repellant as I don’t usually get bit. I thought maybe if I rubbed vaseline on me it would help. Wrong! I just got under the sheet as much as I can and went to bed that night.
I awoke to bites all over my face and arms. I messaged the Airbnb host and asked him to bring something over. Because he knows his place is infested with bugs. I had never used those burners you light to keep the bugs away. That would have been fine but considering my asthma and you have to re-light the thing every 10 minutes or so…that’s not a viable option. Also, the host was an ass about having to come bring me the burners. You know your house is infested with bugs! Take responsibility and already have something in your house available. He asked me why I didn’t go to the store to grab something…because I didn’t think your house would be infested that’s why, I’ve never had this problem before, and because I was hungry and it was almost dark when I arrived.
So it was time to leave because I couldn’t stay there. I started calling Airbnb around 11am and didn’t get my problem solved until around 5pm and after eight calls. Airbnb’s customer service is horrible and I’ll be filing a complaint with the BBB, FTC, and the Attorney General. They did not care one bit about my well being. When you call, you get a representative but supposedly they can do nothing to help you. You get a case manager that handles your case. My so called case manager never returned my calls. She did email me a few times asking for pictures of the bites and pictures of the mosquitoes as if I could take a picture of a mosquito. On the eighth call I got to a supervisor who finally refunded my money and gave me an extra $25 for transportation to a new place.
I cursed each and every representative out. They could care less about your well being. I’d hate for something REALLY BAD to happen. I’m also sure their customer service line is not open 24/7/365 either so don’t have something happen at 3am. I told each and every person I spoke to that I’m alone in a foreign country and have nowhere else to go…could they find me another place to stay? Silence. I even had one ask how was my stay so far? Like really!?! These people are mad.
I’m done with Airbnb for now. But sadly I’ll probably have to use them again one day. Airbnb can kiss my ass!
Oh and for those that have no idea what the Airbnb customer service number is: 415-800-5959
That shows what kind of company they are…no 800 number to call and they don’t even list a number on their website. DEATH TO AIRBNB!
Read more about the hospitality and the occupancy in Cancun in this AllTheRooms Cancun Vacation Rentals report.